At Kins Voyage, we are committed to providing a seamless and hassle-free experience for our customers. This Shipping & Delivery Policy outlines the process for receiving your travel-related documents, including e-tickets, travel vouchers, invoices, and other essential documents required for your journey.
1. General Policy
Kins Voyage primarily provides digital delivery of travel-related documents. After booking confirmation, you will receive the necessary documents via email and WhatsApp (if applicable).
We ensure timely and secure delivery of all documents related to your trip. In the case of physical documents, they will be dispatched via a reliable courier service to your registered address (if required).
2. Digital Delivery of Travel Documents
For a smooth and eco-friendly process, Kins Voyage issues travel documents in a digital format. This includes:
✅ Flight e-tickets
✅ Hotel booking confirmations
✅ Tour itinerary & vouchers
✅ Activity confirmations
✅ Invoice & payment receipt
Delivery Timeline for Digital Documents
- Flight Tickets: Sent within 24-48 hours after full payment confirmation.
- Hotel & Tour Vouchers: Sent within 3-5 business days before the trip commencement.
- Invoices & Payment Receipts: Sent within 24 hours after payment processing.
📌 Note: Please ensure you provide an active and correct email ID while booking to avoid any delays in receiving your documents.
3. Physical Delivery of Travel Documents (If Applicable)
For select services, we may provide physical copies of travel-related documents. These may include:
- Custom travel kits
- Special travel guides
- Gift vouchers or exclusive travel merchandise
Delivery Timeline for Physical Documents
- Within India: 5-7 business days from the date of dispatch.
- International Delivery: 10-15 business days, subject to customs clearance and courier services.
📌 Note: Physical delivery is subject to additional shipping charges, which will be communicated before dispatch.
4. Shipping Charges
- Digital delivery of travel documents is free of charge.
- Physical document delivery may incur additional shipping costs based on the destination and courier service.
- Customers will be informed about shipping charges (if applicable) before dispatch.
5. Delayed or Missing Documents
While we strive for prompt delivery, unforeseen circumstances such as technical issues, incorrect email addresses, courier delays, or network errors may lead to delays.
📌 If you haven’t received your digital travel documents within the expected timeframe, please check your email spam folder or contact us immediately.
For physical deliveries, we provide a tracking number so you can monitor the shipment status. If your package is delayed beyond the expected time, please contact our customer support team.
6. Changes or Modifications to Your Booking
If you request modifications to your booking (such as date changes, hotel updates, or flight changes), please note:
- Updated documents will be sent after approval and processing.
- Additional charges (if any) will be communicated before issuing revised documents.
7. Contact Us for Assistance
For any queries related to shipping, delivery, or missing travel documents, feel free to reach out:
📞 Customer Support: +91-7987461232
📧 Email: info@kinsvoyage.com
We are happy to assist you and ensure a smooth travel experience!
🌍 Kins Voyage – Your Trusted Travel Partner 🌍